1. Delegates must book their conference or tutorial tickets through this website or by contacting sales[at]castlebridge.ie by email to book.
2. Bookings are not final until either full payment has been received by credit card or EFT or Castlebridge has been issued a valid Purchase Order against which we can invoice.
3. Delegates are responsible for booking any required accommodation or travel associated with the event. Castlebridge has secured a limited number of discounted rooms at Clayton Whites Hotel for delegates and speakers. These are available on a first-come-first-served basis and must be booked directly with the hotel.
4. Delegates who wish to transfer between a Summit ticket and a Masterclass ticket can do so no later than 5 days before the Summit and on payment of the difference in price between the Summit ticket and the full price of the Masterclass ticket plus a €20 administration fee. Early bird discount rates do not apply to late transfers of this kind.
5. Delegates can transfer their registration to another colleague from their organisation subject to 24 hours notice. Delegates are reminded that Castlebridge has no role or responsibility in relation to accommodation and any transfers of accommodation booking must be addressed with the hotel directly.
6. Castlebridge will make all reasonable efforts to ensure that the speakers advertised attend but we reserve the right to make substitutions to the advertised speaker list and schedule as necessary for operational or other reasons.

In general, cancellations will be by Castlebridge or by delegates. In any other circumstance (e.g. unavailability of venue or public health restrictions preventing people from travelling to the event), we will make all reasonable efforts to secure an alternative venue or deliver the event through online or other formats.

Cancellation by Castlebridge

In the event of a cancellation by Castlebridge, delegates will be provided with a choice of a refund or a transfer of their payment to a subsequent training course or conference event organised by Castlebridge. This will include online events.

In the event that Castlebridge cancels the event, we will make reasonable efforts to assist delegates in securing refunds for accommodation bookings.

Cancellation by Delegate

In the event of a delegate cancelling some or all of their booking for the Summit or Masterclass events, the following cancellation fee policy applies:

• Cancellation more than 30 calendar days before the event – full refund
• Cancellation between 14 and 30 calendar days days before the event – 50% refund
• Cancellation between 7 and 14 calendar days before the event – 25% refund
• Cancellation less than 7 calendar days before the event – No refund

Registration for the Summit will close 48 hours before the event to allow for event logistics and catering to be arranged.

Castlebridge will accept late bookings or walk-in delegates up to 12:00 on the first day of the Summit on receipt of either immediate payment by credit card or provision of a valid Purchase Order against which an invoice can be issued. Late bookings/walk-in bookings for Master Class sessions will be subject to the maximum capacity of the session (15 delegates).

Delegates attending the Summit day who wish to add a Master Class session to their booking can do so up to close of business on the Summit day of the event, subject to payment by credit card or provision of a valid purchase order.

We are unable to guarantee that we can accommodate special dietary requirements for late bookings/walk-in bookings, but reasonable efforts will be made in all cases.